Official TiviMate Pro USA Refund Policy

1. Our 7-Day Money-Back Guarantee

Under the official TiviMate Pro USA refund policy, every new subscriber to our 3-Month ($29), 6-Month ($49), or 12-Month ($79) plans is covered by our full 7-day money-back guarantee.

If you experience persistent server connection failures or device incompatibilities that our technical team is unable to resolve within 7 calendar days of your initial purchase, you are entitled to a full refund.

2. Before Requesting a Refund: Technical Troubleshooting

In over 90% of reported streaming issues, playback problems stem from local settings that can be resolved in under 2 minutes:

• Wi-Fi Channel Congestion: Switching your streaming device from 2.4 GHz to 5 GHz Wi-Fi or testing an ethernet adapter.
• Buffer Size Configuration: Increasing buffer allocation inside TiviMate to "Medium" or "Large" to absorb residential ISP jitter.
• ISP Throttling: Testing stream stability with a VPN during peak evening sports broadcasts.

Our technical technicians are ready on WhatsApp to walk you through these diagnostic checks free of charge.

3. How to Request a Prompt Refund

To initiate a refund request, follow these simple steps:

1. Message our support team on WhatsApp at +1 (249) 202-8962.
2. Provide your registered username and purchase date.
3. State the reason for your refund request and any troubleshooting steps attempted.

Once verified by our billing department, refunds are processed within 24 to 48 business hours. Depending on your financial institution, funds typically reflect in your account within 3 to 5 business days.

4. Exclusions & Limitations

The money-back guarantee does not apply under the following specific circumstances:

• Requests submitted after the 7-day initial evaluation period has lapsed.
• Accounts suspended due to abuse, restreaming, or concurrent connection limit violations.
• Bulk IPTV reseller panel credit purchases once credits have been partially consumed.